FAQ
When will my order be shipped?
Orders are usually shipped within 2 days after payment is received.
Which courier do you use?
We ship all orders via DHL with tracking and delivery without signature.
If you prefer delivery with signature required, please contact us before choosing this option, as an additional cost will apply.
Will I receive a tracking number?
Yes. No matter which shipping method you choose, we will provide you with a tracking link so you can follow your parcel online.
How are shipping costs calculated?
Shipping costs include handling and packaging fees as well as postage.
Handling fees are fixed, while transport costs vary depending on the shipping destination.
Can I combine multiple orders?
We recommend grouping your items into a single order.
Separate orders placed at different times cannot be combined, and each will incur its own shipping fees.
How are the products packaged?
Boxes are appropriately sized, and your items are well protected to ensure safe delivery.
How can I request an exchange or return?
If you would like to request an exchange or return, please submit your request using the form below, clearly indicating your order number.
Contact form
Send us a message and we will get back to you as soon as possible: